Patient Rights

PATIENT’S STATEMENT OF RIGHTS AND RESPONSIBILITIES

 

The staff of this health care facility recognizes you have rights as a patient receiving medical care. In return, there are responsibilities for certain behavior on your part as the patient. This statement of rights and responsibilities is posted in our facility in at least one location used by all patients.

 

Your rights and responsibilities include:

 

A patient, patient representative, or surrogate has the right to:

• Receive information about rights, patient conduct, and responsibilities in a language and manner the patient, patient representative, or surrogate can understand.

• Be treated with respect, consideration, and dignity.

• Be provided with appropriate personal privacy.

• Have disclosures and records treated confidentially and be allowed to approve or refuse record release except when release is required by law.

• Be given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.

• Receive care in a safe setting.

• Be free from all forms of abuse, neglect, or harassment.

• Exercise his or her rights without being subject to discrimination or reprisal with impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical disability, or source of payment.

• Voice complaints and grievances without reprisal.

• Be provided, to the degree known, complete information concerning diagnosis, evaluation, treatment, and know who is providing services and who is responsible for the care. When the patient’s medical condition makes it inadvisable or impossible, the information is provided to a person designated by the patient or a legally authorized person.

• Exercise of rights and respect for property and persons, including the right to

Voice grievances regarding treatment or care that is (or fails to be) furnished.

Be fully informed about a treatment or procedure and the expected outcome before it is performed.

Have a person appointed under State law to act on the patient’s behalf if the patient is adjudged incompetent under applicable State health and safety laws by a court of proper jurisdiction. If a State court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with State law may exercise the patient’s rights to the extent allowed by State law.

• Refuse treatment to the extent permitted by law and be informed of the medical consequences of this action.

• Know if medical treatment is for experimental research purposes and to give their consent or refusal to participate in such experimental research.

• Have the right to change providers if other providers are available.

• A prompt and reasonable response to questions and requests.

• Know what patient support services are available, including whether an interpreter is available if they do not speak English.

• Receive, upon request, before treatment, a reasonable estimate of charges for medical care and know, upon request and before treatment, whether the facility accepts the Medicare assignment rate.

• Receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have charges explained.

• Formulate advance to the facility for placement in his/her medical record.

• Know the facility policy on advance directives.

• Be informed of the names of physicians who have ownership in the facility.

• Have appropriately credentialed and qualified healthcare professionals providing patient care.

 

A patient, patient representative, or surrogate is responsible for

• Providing a responsible adult to transport them home from the facility and remain with them for 24 hours, unless specifically exempted from this responsibility by their provider.

• Providing to the best of their knowledge, accurate and complete information about his/her health, present complaints, past illnesses, hospitalizations, any medications, including over-the-counter products and dietary supplements, any allergies or sensitivities, and other matters relating to their health.

• Accept personal financial responsibility for any charges not covered by their insurance.

• Following the treatment plan recommended by their health care provider.

• Be respectful of all the health providers and staff, as well as other patients.

• Providing a copy of the information that you desire us to know about a durable power of attorney, health care surrogate, or other advance directives.

• Their actions if they refuse treatment or do not follow the health care provider’s instructions.

• Reporting unexpected changes in their condition to the health care provider.

• Reporting to his health care provider whether they comprehend a contemplated course of action and what is expected of them.

• Keeping appointments.

 

COMPLAINTS

Please contact us if you have a question or concern about your rights or responsibilities. You can ask any of our staff to help you contact the Administrative Director at the surgery center. Or you can call:

813-488-5255

We want to provide you with excellent service, including answering your questions and responding to your concerns.

 

You may also choose to contact the licensing agency of the state:

Agency for Health Care Administration 2727 Mahan Drive, Tallahassee, Fl 32308

888-419-3456

 

If you are covered by Medicare, you may choose to contact the Medicare Ombudsman at 1-800-MEDICARE (1-800-633-4227) or online at http://www.medicare.gov/claims-and-appeals/medicare-rights/get- help/ombudsman.html

 

The role of the Medicare Beneficiary Ombudsman is to ensure that Medicare beneficiaries receive the information and help needed to understand Medicare options and to apply Medicare rights and protections.